Question 1

What are your business hours?

Accepted Answer

Our business hours are Monday to Friday, 9:00 AM to 5:00 PM AST. Our telephone hours align with our in-person service hours. After-hours callers are welcome to leave a message and request a callback.

Question 2

Where are you located?

Accepted Answer

We are located at 1791 Barrington St, Suite #402, Halifax, NS B3J 3K9.

Question 3

What services do you offer?

Accepted Answer

We offer Design, Advertising, Development, Integrated Campaigns, Branding, Communication/PR, and Experimental Design. We would be pleased to provide additional details upon request.

Question 4

How much do your services cost?

Accepted Answer

Service pricing varies based on the scope of the project and the specific services required. A starting price, price range, customized quote, or estimate may be provided based on the details, complexity, and requirements of your request.

Question 5

Can I speak with a specific person or department?

Accepted Answer

Calls may be directed to the appropriate team, such as Creative, Accounts, Strategy, or Tech Development, depending on the nature of the inquiry. While direct lines are not available, a message can be taken and forwarded to the relevant team or staff member. To ensure a prompt and accurate response, we kindly ask that you provide relevant context regarding your request.

Question 6

How do I leave a message or request a callback?

Accepted Answer

To leave a message or request a callback, we will collect your name, phone number, and reason for calling. The message will be passed along to the appropriate person or department.

Question 7

What areas do you serve?

Accepted Answer

We work with clients globally across a range of regions. Service availability may vary depending on the scope of work and project requirements, which can be confirmed during the initial inquiry or consultation.

Question 8

What types of customers do you work with?

Accepted Answer

We specialize in working with clients in government, healthcare, education, and academia; however, we are open to collaborating with organizations across other sectors depending on the scope and requirements of the project.

Question 9

Do you offer quotes or estimates?

Accepted Answer

Yes, we provide quotes and estimates based on the scope of work and the specific requirements of each project.

Question 10

How fast can you respond?

Accepted Answer

Response times vary depending on the nature and scope of the inquiry. We aim to respond as promptly as possible and typically follow up within a reasonable timeframe during standard business hours.

Question 11

What should the assistant do when it cannot answer a question?

Accepted Answer

The assistant should not guess. It should acknowledge the question, explain that it will get the information or route the caller to someone who can help, and collect contact details if needed.

Question 12

Should it collect name, phone number, email, and reason for calling?

Accepted Answer

Yes. In most cases, the assistant should collect the caller’s name, phone number, email address, and reason for calling. Optional details may include company name, preferred callback time, or service type.

Question 13

What tone should it use: friendly, professional, or more casual?

Accepted Answer

The assistant should use a tone that matches the business brand and customer expectations. For most businesses, a friendly and professional tone works best because it sounds helpful without feeling overly scripted.

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